Anjula Srivastava
Swati Shinde
Hutokshi Doctor
Shirish N Kavadi

Chintaman Dhengale
Gayatri Tejankar
Mohan Rajput
Mohini Digambar Chavan
Poonam B Bomble
Pravin Shivaji Sanap
Varsha Shivsharan
Vrashali V Patil

Abdul Shaban

Sandhya Srinivasan
Nagmani Rao

Parasher Baruah,
Vivek Singh
Vidya Kulkarni
Ruchi Sawardekar

Credits & Acknowledgements

This report would not have been possible without the support of the following:

Ford Foundation, which supported this study;

Dr Ravina Aggarwal, former programme officer, Ford Foundation, who introduced us to the subject of digital inequality and its relevance in social inclusion, mentored us through the first year of the study, and had faith in CCDS’s ability to combine social science research with its proven expertise in journalism and communications;

Sandhya Srinivasan, who guided us through every step of the research, critically reviewed several drafts of the report, and edited the final draft;

Dr Abdul Shaban, who helped us conceptualise and frame the methodology, mentored us through the process of data analysis, and critically reviewed the report;

Aloke Thakore, who provided valuable national and international perspective on digital inequality, digital inclusion and public policy, wrote several essays for our project website which have informed this study, and who critically reviewed our final report;

Anosh Malekar, who helped us map poverty in the city and identify the most marginalised and socially-excluded areas and communities in the city;

Nagmani Rao, who provided insights on poverty and social exclusion in Pune and helped us frame the methodology and research tools;

Dr Mala Ramanathan, Professor at the Sree Chitra Tirunal Institute for Medical Sciences and Technology, Trivandrum and former Ethics Fellow at the Harvard School of Public Health, who conducted the ethics review;

All our field researchers who spent months mapping the research locations and gathering data at the household and individual level; Mohini Chavan, who also helped with qualitative research;

Disha Kene, Archana Jagtap and Varsha Shivsharan, who provided valuable insights into their communities;

Aritra Bhattacharya and Ruchi Sawardekar, who spent weeks in the field, documenting the online lives and practices of young male and female internet users;

Dr Nimmi Rangaswamy, who shared her work and insights on ICT adoption in urban slums across India and put us in touch with scholars and researchers on digital inequality all over the world; the teams of Pukar, Mumbai, Vikas Samvad Samiti, Bhopal and IIM-Ahmedabad, who shared their research on digital inequality in other parts of India and provided inputs on our research methodology;

Nilkanth Poman, Chief Information and Technology Officer, PCMC, who supported and facilitated research in Pimpri-Chinchwad, and Ravi Ghate, who introduced us to several key people in the local administrations and civil society;

Dr Meera Bapat, Zigisha Mhaskar, Pratima Joshi, Ramanath Jha, Sharad Mahajan and other researchers and scholars working on urban poverty and urban development in Pune, who helped us with preliminary research on poverty and social exclusion in the city; Sanyogita Dhamdhere, Vidya Kulkarni and others at CFAR who introduced us to marginalised communities in Pune; Naim Keruwala who provided inputs on e-governance;

Aruna Deshpande, Director of Research at Prognosis Management and Research Consultants, who helped us enter and clean the data; and Y Anuradha who helped sift through and structure our data;

Vijay Narvekar, K C Dwarkanath and Sachin Mankar for technical and admin support.

Suggested citation: Srivastava A, Shinde S, Doctor H, and Kavadi S N (2015).

‘Towards Digital Inclusion: Barriers to Internet Access for Economically- and Socially-Excluded Urban Communities’. Pune: Centre for Communication and Development Studies

The complete report in PDF format is also available on request. Write to us at research [@] ccds [.] in